Terms and Conditions

1. Warranty

• Flarize provides a five (5) year warranty for the complete solar power system, applicable only to technical failures.
• The company guarantees the performance of the solar energy system as per the agreed specifications, subject to the terms of this warranty.
• Warranty claims are limited to manufacturing defects only and do not cover issues arising from:
  • Non-compliance with operating guidelines
  • External physical damage
  • Improper usage or handling

2. Warranty Exclusions

The warranty shall not apply to defects or damages resulting from:

• Willful damage or negligence by the customer after final commissioning.
• Misuse, abuse, or unauthorized modification of the equipment.
• Damage caused by natural calamities, Acts of God, or Force Majeure events.
• Any third-party installations, alterations, or interference related to or affecting the installed system.

3. Customer Responsibilities

• The customer must provide a shade-free area suitable for solar panel installation.
• Inverter installation locations must be protected from direct rain and excessive sunlight and meet safety requirements.
• Adequate access to the site must be ensured for installation and service activities.

4. Service & Training

• Flarize will provide basic service and maintenance training to the customer at the time of commissioning.

5. Project Completion Timeline

• Project completion may take up to 30 days from the date of receipt of the work order.
• Delays caused by government authorities, utilities, or unforeseen circumstances may extend the timeline.
• Any additional charges, if applicable, due to such delays will be mutually discussed and agreed upon in writing between Flarize and the customer.

Statutory & KSEB-Related Scope

• All statutory approvals, permissions, and formalities required from the Kerala State Electricity Board (KSEB) shall be facilitated as per applicable norms.
• Load enhancement, tariff change, name change, ownership transfer, meter shifting, or any modification in existing KSEB consumer details shall be entirely under the customer's scope.
• Any costs, fees, deposits, penalties, or charges levied by KSEB or other authorities for the above activities shall be borne by the customer.