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80% of solar system issues in Kerala are resolved without a single site visit. Here is exactly how we
work through every problem — from inverter error codes to physical panel faults.
Send a WhatsApp message and receive a response in under a minute. Our team diagnoses faults remotely using your inverter's cloud monitoring portal — no site visit required.
You share panel photos via WhatsApp. Our team cross-references live inverter portal data, identifies anomalies, and generates a Solar Health Report. Guided self-fix steps included where safe to attempt.
When remote resolution is not possible, a KSEB certified Kerala technician is dispatched within 48 hours. We cover all 14 districts — from Thiruvananthapuram to Kasaragod.
FREE VISIT
CHARGEABLE VISIT
If your solar system underperforms its guaranteed baseline output due to a covered fault — and we cannot resolve it within our service window — you receive cash compensation for every unit lost. Here is the exact process.
We track your system's actual output against its site-specific modeled figure every billing cycle, using your inverter's cloud monitoring portal. No manual reporting is needed. You see live, transparent performance data inside your customer portal.
If actual generation falls more than 8% below the expected output for your system size, roof orientation, and Kerala location, our platform flags it automatically. You do not need to notice the shortfall before we act.
Every unit lost beyond the service resolution window is compensated at current KSEB retail rates. In writing. No disputes, no delays, no rate confusion. The Energy Loss Guarantee is built into every Flarize installation and applied through a documented payout process.
Free value-added services included with every Flarize installation.
We handle all paperwork and claims directly with panel and inverter manufacturers on your behalf. No forms to fill, no manufacturer portals to navigate, no follow-up calls.
Help with net metering delays, tariff revision disputes, or billing errors? Our team manages KSEB correspondence across all Kerala districts so you do not have to.
Every Flarize installation includes a site-specific lightning protection assessment before Kerala's monsoon season. We flag risks proactively — not after a fault occurs.
Moving to a new address in Kerala? We coordinate safe dismantling, transport, and reinstallation of your solar system — maintaining your warranty continuity throughout.
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Want to know more about SolarCare? Download our brochure to explore support plans, service inclusions, and long-term care options.
SolarCare helps keep your solar system performing efficiently with ongoing monitoring, maintenance support, warranty assistance, and performance tracking — long after installation.
Live system monitoring and reportingPriority support for maintenance and service issuesWarranty assistance and preventive care guidanceWant to know more about SolarCare? Download our brochure to explore support plans, service inclusions, and long-term care options.
Want to know more about SolarCare? Download our brochure to explore support plans, service inclusions, and long-term care options.
These aren't hypothetical questions. Every concern below comes directly from Kerala's largest solar community — 500+ members sharing real post-install experiences.
The Problem
Most solar companies in Kerala subcontract installations to third-party teams. Once the project payment clears, the incentive to support you long-term disappears. Your warranty becomes worthless if the company folds or exits the market.
The Solution
Your solar service contract is with Flarize directly — not with an individual installer or subcontractor. Even if a field partner leaves our network, your 25-year service obligation continues unchanged. We maintain digital records of your installation, system specs, and full service history at my.flarize.com.
Our service team is staffed 7 days a week for warranty, maintenance, and technical queries.
WARRANTY HOTLINE
9995010043
Mon-Sat 7AM-8PM
WHATSAPP SUPPORT
9995010043
Under 1 min response
service@flarize.com
Within 4 business hours
Join 12,000+ happy homes in Kerala who trust Flarize to keep their lights on and bills low.
Everything you need to know about warranty, service, and savings with Flarize.
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